Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items are only available to return if damaged upon arrival. Any approved returns will either be refunded or exchanged for a like item at the customer’s request. Items may only be returned if purchased through the dilberttheduck.com website.
To complete your return, we require a receipt or proof of purchase (usually sent through email).
There are certain situations where only partial refunds are granted:
- Any item that is returned more than 30 days after delivery and will be considered on a case by case basis.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days depending on your banking institution.
Late or missing refunds
If you haven’t received a refund yet within the specified time frame, first check your bank account within 2 days. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@dilberttheduck.com and we’ll be happy to assist.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dilberttheduck.com and send your item to:
Dilbert the Duck, LLC
PO BOX 554
Hurricane, UT 84737
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you as a coupon to be applied towards your next purchase. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.
To return your product, you should mail your product to:
Dilbert the Duck, LLC
PO BOX 554
Hurricane, UT 84737
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at info@dilberttheduck.com for questions related to refunds and returns.
